Shipping Days: 3-5 days
Delivery Days: 1-2 days
1. ADI shall not be liable for any loss or damage (including but not limited to loss of profits, income, interest and future business) in connection with the delivery of goods, whether such loss or damage is special or indirect, whether ADI knows of the risk of such loss or damage before or after the goods are accepted for delivery. All delivery dates and times are estimated only and ADI will endeavor to dispatch the goods as soon as possible but will not be liable for any loss or damage arising from any delay or non-delivery. If the customer considers that the provisions of these terms and conditions relating to indemnity will not adequately compensate him/her for loss, he/she should take out his/her own insurance.
2. Customers who opt for in-store pickup should pick up the goods within 15 days after receiving the notification. Due to limited storage space at stores, if customers have not picked up the goods for more than 15 days after the notification, ADI may reserve the right to charge additional administrative fees and storage fees to customers. Shall the goods not be picked up for more than 60 days after the notification, ADI will transfer the goods back to the warehouse. When customers come to pick up after 60 days, ADI will charge a 15% restocking fee on top of the invoice amount, and the goods will be arranged from the warehouse back to the stores. Additional lead time may be involved depending on the product supply and delivery schedule. Our staff may request further information from the customer in verifying his or her identity, including full name and/or credit card that the customer used to replace the order. If our staff cannot verify the identity, the staff may reserve any right to refuse delivering the goods so as to protect the interests of our customers.
3. When the goods are in-stock, customers need to arrange the shipment within 60 days upon placing the orders; while for out-of-stock cases, customers may need to arrange the shipment within 60 days upon the goods arriving warehouse. Shall the delivery not be arranged by the customers for more than 60 days, we will charge a 15% fee as storage fee (and the relevant insurance fee) on top of the invoice amount, no product replacement or refund will be arranged. If there are any special requests, such as scheduled delay shipment due to renovation, please contact our customer service team in advance and we will review case by case.
2. Customers who opt for in-store pickup should pick up the goods within 15 days after receiving the notification. Due to limited storage space at stores, if customers have not picked up the goods for more than 15 days after the notification, ADI may reserve the right to charge additional administrative fees and storage fees to customers. Shall the goods not be picked up for more than 60 days after the notification, ADI will transfer the goods back to the warehouse. When customers come to pick up after 60 days, ADI will charge a 15% restocking fee on top of the invoice amount, and the goods will be arranged from the warehouse back to the stores. Additional lead time may be involved depending on the product supply and delivery schedule. Our staff may request further information from the customer in verifying his or her identity, including full name and/or credit card that the customer used to replace the order. If our staff cannot verify the identity, the staff may reserve any right to refuse delivering the goods so as to protect the interests of our customers.
3. When the goods are in-stock, customers need to arrange the shipment within 60 days upon placing the orders; while for out-of-stock cases, customers may need to arrange the shipment within 60 days upon the goods arriving warehouse. Shall the delivery not be arranged by the customers for more than 60 days, we will charge a 15% fee as storage fee (and the relevant insurance fee) on top of the invoice amount, no product replacement or refund will be arranged. If there are any special requests, such as scheduled delay shipment due to renovation, please contact our customer service team in advance and we will review case by case.
4. The company will deliver the products to the delivery address provided by the customer through the company’s staff or a third-party courier company. When the product is delivered to the delivery address provided by the customer, the customer must receive the product in person (except for the case where the customer has given special instructions to place the goods outside the door or the lobby management office, but the customer must bear the risk of losing the delivered product under any circumstances). If the customer fails to receive the product for any reason, the customer agrees and accepts that the company has the right to choose to charge an additional fee or cancel the order.
