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FAQs

Q: Are the products or services offered on the website warranted?

A: The warranty terms for each product are different, please read the warranty terms on the product page carefully.

Q: How do I know if I should choose with neutral version or no neutral version?

A: With neutral version switch requires a newly installed naught wire for the loop, which is only suitable for new renovations; no neutral version switch is suitable for most homes that have been routed. Customers are welcome to contact us for more details (WhatsApp: +852 6802 9155).

Q: Does ADI offer installation services?

A: Yes, some door lock products already include basic installation services, which customers can pick from the product options. Installation services for smart home products are also available at a daily rate. If you need it, please contact us (WhatsApp: +852 6802 9155).

Q: Does ADI have any stores or showrooms?

A: Currently, we only have office displays for some products. Customers who would like to learn more, can make an appointment with us for inquiries (WhatsApp: +852 6802 9155).